Showing posts with label email. Show all posts
Showing posts with label email. Show all posts

Wednesday, November 18, 2009

Looking at google wave


UPDATE: the link below to the “10 Persistent…” is a slide show. I prefer the text version and the accompanying writeup. I think you will too. Here is a sample:
In your average corporate environment, though, this happens all the time. People work on documents, presentations, etc. They have lengthy discussions over email. Pieces of work bounce back and forth across one or multiple organisations for weeks before they’re finalised. People are brought on to the conversation late in the day. Attachments get lost. Inboxes fill up and emails bounce. It’s a major pain.
So what are the problems with email in a corporate environment, and what does Wave do to address them?
Looking at wave? I am.
I’d like to try this on a project or part of a project. What about you?

Tuesday, August 05, 2008

What is it you're emailing me about?

Recently I received this email:

Sent: Monday, August 04, 2008 9:39 AM
To: Birenbach, Mike
Subject: RE: foo_block : synthesis constraints

Hi Mike,
I am going to verify the foo_block in foo_chip instead of John Smith.
I have looked at the test plan and gone through the build creation process.
The process described in the document is specific to environment at San Diego.
I will be verifying the foo_block at foo_my_site. I am thinking of copying  specific files
in verification env from San Diego and replace dut with the current release in foo_my_site.
In this case, could you please tell me the files I need to copy from the current 
environment.


What is going on here? The author has asked for information but blasted it into an existing thread. This is called Thread Hijacking. Wikipedia says this has two issues:
  • disruption to email clients that display discussions in a hierarchical, or threaded, fashion. An email client usually cannot do content analysis of messages to make this determination; rather, it relies upon an In-Reply-To: header field that records the Message-ID of the respondee. Thus a threadjacked message is mixed into the tree of an unrelated thread, rather than in a new one.
  • degradation to search. Email clients often default to searching the Subject: line, rather than the more voluminous bodies of messages. An attempt to search for a message with contents very different from its Subject: will then be thwarted.

I have a very bad internal reaction to this behavior. I receive almost 100 emails a day, I spend a lot of time reading, deleting, sorting, and responding. This one made the hair stand up on the back of my head. The author has put an added responsibility on me when he really just needs information from me. I have to either respond right now or flag for later. No real hope for searching easily.

What to do? When I do respond I'll usually add to the subject line something that matches the new topic...

What about you, what is your strategy?